Samsung Electronics announced that it had reaffirmed its position as a top-five brand in Interbrand’s Best Global Brands 2021.
According to the Best Global Brands list announced by the global consulting firm Interbrand on October 20, Samsung ranked fifth with a brand value of USD 74.6 billion, a 20% increase compared to last year. On the back of its strong financial performance, which has recovered to reach pre-pandemic levels, the company’s brand value surged by 20% this year, twice the average brand value growth rate among the top 100 brands in 2021.
Since entering the top five for the first time last year, Samsung has maintained its position for two consecutive years with its largest increase in brand value since 2013.
According to Interbrand, major factors that played a critical role in Samsung’s growth include its transition to a customer-centric management system, highlighted by the establishment of a new CX (customer experience) team dedicated to prioritizing customer experience and values
Further, its ongoing efforts for sustainable development played a part in its recognition, including various campaigns guided by its CSR vision, ‘Together for Tomorrow! Enabling People,’ as well as company-wide initiatives that promote sustainability, such as the use of eco-packaging for TVs and the Galaxy Upcycling program.
Samsung’s recent launches of innovative products including the Galaxy Z Fold3 5G & Galaxy Z Flip3 5G, Neo QLEDs and leading the development of advanced technologies such as artificial intelligence (AI), 5G, automotive and robotics through consistent investment also paved way for this recognition.
In the Visual Display business, Samsung Electronics topped the global TV market for the 15th consecutive year in 2021. Samsung has been leading the TV industry by launching cutting-edge products that reflect new consumer lifestyles, affirming 15 years of industry-leading innovation. Samsung has also continued efforts for sustainability in this sector, introducing products that improve accessibility for the disabled and users with colour vision deficiency, and launching eco-friendly packaging.
“It is very encouraging to see Samsung Electronics reach the top five in the world last year and then achieve enormous double-digit growth this year – our biggest leap in brand value since 2013,” said Mr. Kevin SungSu YOU, Managing Director, Samsung Sri Lanka.
“We promise to leverage our customer-centric management model to keep listening to our customers. This is how we will repay the massive support we have received from customers around the globe,” he also said.
Interbrand evaluates businesses’ brand value based on a comprehensive analysis of multiple factors including financial performance, brand influence on purchase and brand competitiveness..
Meanwhile, on October 12, Samsung was also ranked No.1 by Forbes as the World’s Best Employers 2021 for the second consecutive year. As a global organization with employees and businesses around the world, Samsung has, once again, been chosen as the number one employer.
Each year, Forbes surveys around 150,000 employees from 58 countries working for businesses with operations in multiple nations or regions, and this year asked respondents to rank their satisfaction with their employers’ COVID-19 responses and score their employers on image, economic footprint, talent development, gender equality and social responsibility.
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In Sri Lanka, Samsung has been recognized as the ‘Most Loved Electronics Brand’ for three consecutive years by Brand Finance Lanka’s review of the country’s most valuable brands. As Sri Lanka’s No.1 smartphone brand, Samsung’s customer base in the country spans across all age groups, particularly the Gen Z and Millennial segments.
